HoneyComb Watermark

Platform Support Engineer | £35k-£42k | London

Salary Not Specified | London, England | Permanent

Platform Support Engineer | Application Support Engineer | Technical Support Engineer | Azure | SaaS | SQL | Second Line

Permanent - London / £35k-£42k

Method resourcing work with many a company but this opportunity is not one to be missed owing to the amazing career growth opportunities and a truly great team, not to mention their software was awarded a "disruptive technology" title by Microsoft!

As the platform support engineer you will be responsible for customer success by addressing and solving inbound support cases. You will be also involved in transition activities for the on boarding of new customers in terms of Support readiness such as assessing requirements, documentation, configuration information.

The successful Platform Support Engineer will have the following:

  • Commercial experience operating in a Technical Support role
  • Working on low volume highly complex tickets
  • An ability to solve raised tickets and work with developers when needed for more complex issues
  • Experience working for a SaaS based software product (Please note, this is external tech support in opposed to strictly internal tech support)
  • An ability to write SQL Queries
  • Strong communication skills
  • Strong conceptual, analytical and problem solving skills
  • Proven ability to be organized and prioritize workload in a "start-up" environment and culture where things can change quickly
  • Experience working on Azure is highly desirable

Benefits:

  • 25 vacation days + additional every year and buying option
  • Wellness allowance of 100 GBP per month - take as cash
  • 10% Bonus
  • £2,500 Learning & Development budget of per annum which you can put towards certifications
  • A great work from home policy
  • Share options
  • Cycle to Work Scheme
  • Pension Match
  • Package worth north of £50,000

The role will be remote initially and then going in part time later in the year (1 or 2 days a week). No sponsorship available.

Our client has offices in Cambridge and London Bridge and can be based from either location

To apply for this position, please contact Tom Hinde @Method Resourcing and connect with him on LinkedIn. If you'd like more information please contact Tom on 07939 686 449 or 0117 933 1766

Permanent - London / £35k-£42k

Platform Support Engineer | Application Support Engineer | Technical Support Engineer | Azure | SaaS | SQL | Second Line

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