Product Owner - Martech & Customer Data
We're looking for an experienced Product Owner to take ownership of a complex Martech and Customer Data landscape within a large, multi-channel organisation operating at enterprise scale.
This role sits at the intersection of marketing technology, customer platforms, data integration, and internal-facing digital products, working closely with marketing, customer services, technology, and external vendors.
What you'll be working on
- Ownership of a Marketing & Customer Data product portfolio, including:
- Customer Service platforms (e.g. Service Cloud-style tooling)
- Marketing automation, campaigns, and communications platforms
- Customer Data Platform (CDP) with a "golden customer record" approach
- Loyalty, rewards, and customer engagement capabilities
- Staff-facing digital tools and internal apps
- Oversight of multiple integrated systems, including third-party vendors and specialist platforms
- Driving roadmap definition across digital, apps, checkout, and martech, with martech becoming a major focus as you embed
- Working with integration tooling (e.g. CPI-style platforms) and API-led architectures
- Collaborating with a delivery team of developers, integration specialists, an Associate PO, and a Scrum Master
- Acting as the bridge between marketing, customer service, technology, and data teams
- Evaluating and shaping process change, not just feature delivery
- Building strong stakeholder relationships and bringing structure to existing backlogs
What they're looking for
- Proven experience as a Product Owner in Martech, Data, or Customer Platforms
- Strong understanding of customer data, CDPs, and integrated marketing ecosystems
- Experience working with enterprise SaaS platforms and external vendors
- Comfortable operating in complex, multi-system environments
- Able to balance strategic roadmap thinking with hands-on delivery
- Confident working with marketing teams, technical teams, and senior stakeholders
- Background in Agile delivery environments
Nice to have
- Experience with customer service platforms, loyalty/rewards systems, or CRM ecosystems
- Exposure to integration platforms, APIs, or data-heavy environments
- Experience owning staff-facing digital tools alongside customer products
The process
- Stage 1: 30-minute informal conversation (CV walkthrough and role deep-dive)
- Stage 2: Values & strengths interview, plus a short task
Salary:
Up to £80,000
RSG Plc is acting as an Employment Agency in relation to this vacancy.
